Versona Systems Support Services provides support for all of our hardware and software solutions as well as many solutions from our system integration partners.
Or you can contact via:
Support by E-Mail
- The Versona Systems Support team can be contacted by sending an e-mail to firstname.lastname@example.org
Support by Phone
- The Versona Systems Support line is available Monday through Friday from 8 am to 5 pm EST/EDT, excluding company holidays: +1 713-654-8223
Please provide the following information:
- Customer Name and/or Facility (for example: Ford IT Headquarters)
- Contact Information:
- Name of the IT person that we should contact
- Phone Number and/or e-mail address
- Best time to contact
- A description of the question, issue or problem you would like us to address
- If a Versona supported hardware product is involved, the make and model of the hardware
- If a Versona supported software product is involved, the name of the software
- An indication of the urgency
Do not include any confidential or sensitive information with the initial contact with Versona Systems Support as Versona Systems may deem it necessary to work with a third party to help resolve certain issues.
Should contact be initiated after regular business hours, a response can be expected during the next normal business day. Please note that Versona Systems does not monitor the Support Line on weekends or company holidays.
Every question, issue, or problem is regarded as important. Versona Systems will make every effort to respond as quickly as possible and is often able to initiate problem solving in a very short period of time. Should the responding engineer(s) not be able to address the issue immediately, they will initiate contact with the appropriate team member at Versona Systems to ensure that the right resources are engaged and working towards a resolution in a timely manner.
Premium Support Services beyond the above are available from the Versona Systems Sales team.